Mail server not responding — RESOLVED

Our primary mail server is not responding, and a ticket has been opened with the datacenter requesting more information.

Updates will be posted as information becomes available, we appreciate your patience!

UPDATE: Issue now resolved, all delayed mail should be delivered within the next 30-45 minutes.

Mail server down

The mail server is offline to resolve an issue in the datacenter. We hope to have this resolved shortly, inbound mail is being stored on our backup server until the primary server is up and running.

Your patience is appreciated.

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

UPDATE 2015-07-30 18:07: I have rolled back the binary that was causing problems, this will hopefully resolve the issue. If any further issues remain, please open a support ticket at once.

ActiveSync email notifications – RESOLVED

We’ve had reports from some customers that iOS ActiveSync users are not receiving push notifications of new messages.

We are investigating and hope to have more information shortly.

If you have a non-iOS device with similar issues, please let us know, it could help troubleshooting.

Please feel free to contact support with any questions or if you need assistance.

Update 2015-02-12: I have installed a new build of the ActiveSync server which should resolve this problem.

Update 2015-02-14: After extensive testing we’re considering this resolved, please contact support if you see any further issues.

Mail server – Strong passwords required

Effective immediately, we have changed the rules for changing passwords for mail server accounts. In order to create an account, or change an existing account’s password, a password must meet the following criteria:

  • A minimum of 6 characters (longer is recommended)
  • Contain at least one upper case letter, lower case letter, and number.
  • Not contain the full name or mailbox.
  • Not match a list of very common/passwords.
  • Not match any of the passwords recently used by that account.

This will not affect accounts that already exist, even if you have a terribly weak password, you can continue using it for the moment. However, we will be starting to require password changes for accounts with extremely weak passwords, when this happens, you’ll be prompted to change your password on the next login.

If you have any questions, please contact support.

Email password CaSe Sensitivity

We recently discovered that not all passwords on our email server had case sensitivity enforced correctly. The result was that, depending on the particular protocol and client or device being used, passwords were sometimes case sensitive, and sometimes case insensitive.

This issue has now been resolved and all passwords are case sensitive.

If you’re suddenly unable to access your account, please contact us, we can reset your password to be all lower-case letters and then allow you to change it back to whatever password you’d like.

If you need assistance, please submit a ticket.

Scheduled maintenance on mail server – COMPLETED

The previously mentioned maintenance is now complete, and mail is flowing normally again.

Mail from the backup mail server may take up to an hour to arrive, but we have confirmed that mail delivery has started. If you see any remaining issues, please open a support ticket for assistance.

Thanks for your patience during this migration, we expect the resulting network stability will be worth the hassle.

Scheduled maintenance on mail server

Just a quick reminder that today’s scheduled maintenance window for the primary mail server is beginning at approximately 18:00 (6pm) pacific time.

For more information, see the original post at 2014-08-12 – Upcoming mail server outage

This will impact all SMTP, POP3, IMAP, ActiveSync, SyncML, archiving and web mail access. We have taken steps to ensure that no inbound mail will be lost, mail will be queued and delivered once the primary mail server is up and running again.

2014-08-12 – Upcoming mail server outage

The datacenter where our primary mail server is hosted has notified us that our server is being migrated to a new facility. Beginning August 12th at 6PM Pacific Daylight Time, the mail server will be shut down to be physically moved to a new location. There will be no change to assigned IP addresses, hostnames or similar.

This was previously scheduled for August 1st, and was rescheduled for August 12th.

We have taken precautions with additional off-server and off-site backups, and deployed a backup mail server which will accept and hold mail for the duration of the outage, so we do not expect any mail to be lost or misdirected during the outage.

The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.

If you have any questions or concerns, please open a support ticket. Note that our support ticket system will be functional during the outage, however, you may not receive email notifications.