2014-08-12 – Upcoming mail server outage

The datacenter where our primary mail server is hosted has notified us that our server is being migrated to a new facility. Beginning August 12th at 6PM Pacific Daylight Time, the mail server will be shut down to be physically moved to a new location. There will be no change to assigned IP addresses, hostnames or similar.

This was previously scheduled for August 1st, and was rescheduled for August 12th.

We have taken precautions with additional off-server and off-site backups, and deployed a backup mail server which will accept and hold mail for the duration of the outage, so we do not expect any mail to be lost or misdirected during the outage.

The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.

If you have any questions or concerns, please open a support ticket. Note that our support ticket system will be functional during the outage, however, you may not receive email notifications.