Email password CaSe Sensitivity

We recently discovered that not all passwords on our email server had case sensitivity enforced correctly. The result was that, depending on the particular protocol and client or device being used, passwords were sometimes case sensitive, and sometimes case insensitive.

This issue has now been resolved and all passwords are case sensitive.

If you’re suddenly unable to access your account, please contact us, we can reset your password to be all lower-case letters and then allow you to change it back to whatever password you’d like.

If you need assistance, please submit a ticket.

Scheduled maintenance on mail server – COMPLETED

The previously mentioned maintenance is now complete, and mail is flowing normally again.

Mail from the backup mail server may take up to an hour to arrive, but we have confirmed that mail delivery has started. If you see any remaining issues, please open a support ticket for assistance.

Thanks for your patience during this migration, we expect the resulting network stability will be worth the hassle.

Scheduled maintenance on mail server

Just a quick reminder that today’s scheduled maintenance window for the primary mail server is beginning at approximately 18:00 (6pm) pacific time.

For more information, see the original post at 2014-08-12 – Upcoming mail server outage

This will impact all SMTP, POP3, IMAP, ActiveSync, SyncML, archiving and web mail access. We have taken steps to ensure that no inbound mail will be lost, mail will be queued and delivered once the primary mail server is up and running again.

2014-08-12 – Upcoming mail server outage

The datacenter where our primary mail server is hosted has notified us that our server is being migrated to a new facility. Beginning August 12th at 6PM Pacific Daylight Time, the mail server will be shut down to be physically moved to a new location. There will be no change to assigned IP addresses, hostnames or similar.

This was previously scheduled for August 1st, and was rescheduled for August 12th.

We have taken precautions with additional off-server and off-site backups, and deployed a backup mail server which will accept and hold mail for the duration of the outage, so we do not expect any mail to be lost or misdirected during the outage.

The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.

If you have any questions or concerns, please open a support ticket. Note that our support ticket system will be functional during the outage, however, you may not receive email notifications.

 

2014-08-01 – Mail server outage postponed

We have received word from our provider that the mail server move is not going to proceed today, and will be rescheduled for an unknown date in the future.

More information will be posted as it becomes available.

2014-08-01 – Upcoming mail server outage

The datacenter where our primary mail server is hosted has notified us that our server is being migrated to a new facility. Beginning August 1st at 6PM Pacific Daylight Time, the mail server will be shut down to be physically moved to a location. There will be no change to assigned IP addresses, hostnames or similar.

We have taken precautions with additional off-server and off-site backups, and deployed a backup mail server which will accept and hold mail for the duration of the outage, so we do not expect any mail to be lost or misdirected during the outage.

The total amount of downtime experienced by each server will vary based on its location in our current facility, but we expect that most systems will be down for no more than 4 hours, and that the greatest impact should not exceed a maximum of 8 hours.

If you have any questions or concerns, please open a support ticket. Note that our support ticket system will be functional during the outage, however, you may not receive email notifications.

 

Phone system outage

It appears that our phone system is offline, I have opened a ticket with the datacenter provider to determine what is happening.

This impacts both our own phone system as well as any hosted phone services.

We apologize for the inconvenience and will update as needed. Please open a support ticket if you need assistance in the mean time.

UPDATE 8:02: All services have been restored.

 

Blank emails

A number of customers received emails from our billing system due to a bug in WHMCS. We have resolved this issue and re-sent the appropriate emails.

Note that this would only cause issues with email originating from @hireahit.com, no other email was corrupted.

 

Mail server not responding

At approximately 15:55 PDT (-0700) today the mail server went offline. I have a ticket open with the datacenter regarding the issue, they have a networking issue and are working to resolve the problem.

If you need immediate support, please open a support ticket or use the information on our contact us page.

Please accept our apologies and know that we’re working on addressing this issue as quickly as possible.

 

ActiveSync Server Offline – RESOLVED

Due to a licensing issue, our ActiveSync server is currently offline and is expected to remain offline until Monday morning. IMAP, POP3 and webmail services still function, however, mobile devices will be unable to send or receive email until this is resolved.

I am working on finding a temporary workaround to get this resolved faster.

UPDATE: I was able to find a temporary workaround, all systems are now running normally.