Mail server not responding — RESOLVED

Our primary mail server is not responding, and a ticket has been opened with the datacenter requesting more information.

Updates will be posted as information becomes available, we appreciate your patience!

UPDATE: Issue now resolved, all delayed mail should be delivered within the next 30-45 minutes.

Mail server down

The mail server is offline to resolve an issue in the datacenter. We hope to have this resolved shortly, inbound mail is being stored on our backup server until the primary server is up and running.

Your patience is appreciated.

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

UPDATE 2015-07-30 18:07: I have rolled back the binary that was causing problems, this will hopefully resolve the issue. If any further issues remain, please open a support ticket at once.

Phone/PBX outage 2015-07-29

Our carrier has notified us that our PBX will be offline for 2-4 hours , starting at 2015-07-29 21:00 UTC -0700 (PDT)

During this time we will be in reachable by phone, but in addition, clients that use our phone services will not be reachable.

We apologize for the inconvenience, but do expect that this migration will help overall stability and performance.

ActiveSync email notifications – RESOLVED

We’ve had reports from some customers that iOS ActiveSync users are not receiving push notifications of new messages.

We are investigating and hope to have more information shortly.

If you have a non-iOS device with similar issues, please let us know, it could help troubleshooting.

Please feel free to contact support with any questions or if you need assistance.

Update 2015-02-12: I have installed a new build of the ActiveSync server which should resolve this problem.

Update 2015-02-14: After extensive testing we’re considering this resolved, please contact support if you see any further issues.

Partial Webserver Outage

Due to all of the issues the web server has been experiencing lately, it’s currently partially off-line, and sites will experience various errors.

We’re in the process of deploying and restoring data to a new server with significantly more resources, based on modern hardware and an updated operating system, and we expect to return to full capacity shortly.

The billing system and customer portal has been deactivated in the mean time as it may inadvertently cause more issues than it solves.

We sincerely apologize for the inconvenience, please know that we’re working to address this problem as fast as humanly possible.

Web server DDoS / Outage

Our primary web server has been the recipient of an intermittent DDoS attack over the last few hours. We are working with our connectivity provider to mitigate the attack, but unfortunately during the brunt of the attack, the web and database servers will be slow to respond, or may not respond at all.

We are working to address this as soon as possible, and appreciate your patience and understanding.

WordPress 4.0

Just a quick update about our managed WordPress platform: We have been testing WordPress 4.0 and are ready to upgrade all managed sites to WordPress 4.0.

Each site will go offline for approximately 30-45 seconds, and sites that have enabled HTTP caching will have their cache cleared. You will need to re-authenticate to the management console, and your database will be upgraded upon administrator login.

For more details on the changes, see the WordPress 4.0 announcement.

As always, contact us if you have any questions.

Web server outage resolved

The primary web server went offline earlier this morning, the problem has now been resolved.

The cause was a corrupted config file, steps will be taken to ensure this doesn’t happen again.

We apologize for the inconvenience.