Intermittent web server connectivity

We’re seeing intermittent connectivity issues reaching our primary web servers (and related servers, including FTP). Our host is already addressing the issue, it appears to be datacenter wide, so we are monitoring and watching for an update.

Mail server down

The mail server is offline to resolve an issue in the datacenter. We hope to have this resolved shortly, inbound mail is being stored on our backup server until the primary server is up and running.

Your patience is appreciated.

Phishing targeting customers

We’ve recently become aware of a phishing scheme targeting our customers. Our domain registrations are provided through Tucows, Inc, and we’ve had reports from customers about fraudulent messages going out.

If you receive one of these messages, please delete it, do not follow any links and do not provide any information.

Feel free to contact our support department if you have any concerns.

Legitimate messages about reported abuse will always use our ticket system, and you’ll be able to view the ticket online. We will not ask you to visit a third party site for information.

An example message sent to our own address is below:

Dear Dave Warren,

The Domain Name HIREAHIT.COM have been suspended for violation of the TUCOWS, INC. Abuse Policy.

Multiple warnings were sent by TUCOWS, INC. Spam and Abuse Department to give you an opportunity to address the complaints we have received.

We did not receive a reply from you to these email warnings so we then attempted to contact you via telephone.

We had no choice but to suspend your domain name when you did not respond to our attempts to contact you.

Click here and download a copy of complaints we have received.

Please contact us for additional information regarding this notification.

Sincerely,

TUCOWS, INC.

Spam and Abuse Department

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

Mail server – Webmail, ActiveSync/Exchange connection

We have had reports from webmail users that sessions are being frequently terminated and are investigating. Unfortunately this can impact both regular webmail access as well as mobile devices using ActiveSync (Exchange/ActiveSync).

We will post updates as information becomes available.

UPDATE 2015-07-30 18:07: I have rolled back the binary that was causing problems, this will hopefully resolve the issue. If any further issues remain, please open a support ticket at once.

Phone/PBX outage 2015-07-29

Our carrier has notified us that our PBX will be offline for 2-4 hours , starting at 2015-07-29 21:00 UTC -0700 (PDT)

During this time we will be in reachable by phone, but in addition, clients that use our phone services will not be reachable.

We apologize for the inconvenience, but do expect that this migration will help overall stability and performance.

ActiveSync email notifications – RESOLVED

We’ve had reports from some customers that iOS ActiveSync users are not receiving push notifications of new messages.

We are investigating and hope to have more information shortly.

If you have a non-iOS device with similar issues, please let us know, it could help troubleshooting.

Please feel free to contact support with any questions or if you need assistance.

Update 2015-02-12: I have installed a new build of the ActiveSync server which should resolve this problem.

Update 2015-02-14: After extensive testing we’re considering this resolved, please contact support if you see any further issues.

Partial Webserver Outage

Due to all of the issues the web server has been experiencing lately, it’s currently partially off-line, and sites will experience various errors.

We’re in the process of deploying and restoring data to a new server with significantly more resources, based on modern hardware and an updated operating system, and we expect to return to full capacity shortly.

The billing system and customer portal has been deactivated in the mean time as it may inadvertently cause more issues than it solves.

We sincerely apologize for the inconvenience, please know that we’re working to address this problem as fast as humanly possible.

Web server DDoS / Outage

Our primary web server has been the recipient of an intermittent DDoS attack over the last few hours. We are working with our connectivity provider to mitigate the attack, but unfortunately during the brunt of the attack, the web and database servers will be slow to respond, or may not respond at all.

We are working to address this as soon as possible, and appreciate your patience and understanding.

SSL 3.0 and older disabled

Effective immediately, all hireahit.com servers will no longer accept SSL 3.0. We have also shuffled our cyphers to prioritize cyphers that include Perfect Forward Secrecy

In general, this means that for HTTPS sites, clients running XP and Internet Explorer 6 will no longer be able to connect. Upgrading to a newer browser on XP, or upgrading to a supported, non-legacy operating system, will allow users to continue accessing HTTPS websites.

HTTP connections will not see any changes, and XP+IE6 users will still be able to access websites.

This change applies not only to web, but also email and other services which use encryption. If you still use XP and have only IE6 installed, you may experience difficulties checking email, if this is the case, please upgrade to a newer version of Internet Explorer as this will update your schannel encryption libraries and will allow your non-web browser services to connect.

As always, please contact support if you have any questions.