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The mail server is currently off-line. We have contacted someone at the datacenter to investigate and will provide additional information as it becomes available.
UPDATE: The problem is now resolved. No mail was lost during the process and services should be restored at this time.
We’ve had a number of reports about certificate errors on the mail server and have determined the problem is due to a misconfiguration on your mail client.
If you’re seeing issues, please open a support ticket and let us know what mail client you are using and we will work with you to resolve the problem.
Managed WordPress users will notice their installation being upgraded to WordPress 3.1 today. This upgrade brings a number of minor changes including a new WordPress “admin bar” that will appear on your site when you’re logged in. Note that users will not see this admin bar, only administrators see the admin bar.
When you sign in to the administrative interface you will be prompted to upgrade your database, this happens automatically once you click the button and you’ll then be able to access the admin screens.
Also note that after the upgrade you’ll need to login again, if you were logged in before the upgrade you’ll be automatically logged out and prompted for your username and password to proceed.
We do not expect users to run into any problems as this upgrade has been thoroughly tested. Please contact us if you have any difficulties.
Please be advised that on January 18th, 2011 at 01:00-04:00 PST, we will be conducting network upgrades and maintenance which will impact our web server.
This maintenance will last approximately 5 hours, during which 4 brief periods of latency and packet loss will occur, as well as up to 5 minutes of network downtime as the switches involved are transitioned to the alternate distribution routers.
The billing and client management system is offline for the next couple of days for an upgrade.
In the mean time, email support@hireahit.com for assistance, password changes and service requests can be performed manually if necessary.
Delivery problems to push.boxcar.io have been resolved and push notices to iOS devices should now be delivered in a timely fashion once again.
We’re currently having a problem with delivering mail to the push.boxcar.io domain. This domain is used for push mail notifications for iPhone users, so as a result iPhone users may not receive timely notifications of new mail at this time.
We are monitoring and if the problem doesn’t resolve itself shortly we’ll take steps to contact push.boxcar.io’s administrators to find a resolution to the problem.
Thanks for your patience.
Shortly before this post I was able to complete some database optimizations on the mail server that will hopefully improve performance.
I also found and was able to successfully recover from a minor NTFS corruption. There was no data lost or damaged as a result of this issue, but it’s likely that this corruption had a negative impact on performance over the last couple weeks.
We continue to monitor performance of the mail server and anticipate a few minor issues over the next few days while we continue to tweak some database performance options to find the optimum configuration.
Due to emergency maintenance, the SMTP Server will be offline for the next 5-10 minutes.
One of our providers has notified us that there may be brief network outages due to router maintenance on 2010-07-24 between 01:00am and 03:00am PDT.
The outage is expected to last less than 2 minutes while traffic switches over to a backup router.
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