The billing and client management system is offline for the next couple of days for an upgrade.
In the mean time, email support@hireahit.com for assistance, password changes and service requests can be performed manually if necessary.
push.boxcar.io / iPhone push notification delivery problems – Resolved
October 1, 2010 By
Delivery problems to push.boxcar.io have been resolved and push notices to iOS devices should now be delivered in a timely fashion once again.
push.boxcar.io / iPhone push notification delivery problems
October 1, 2010 By
We’re currently having a problem with delivering mail to the push.boxcar.io domain. This domain is used for push mail notifications for iPhone users, so as a result iPhone users may not receive timely notifications of new mail at this time.
We are monitoring and if the problem doesn’t resolve itself shortly we’ll take steps to contact push.boxcar.io’s administrators to find a resolution to the problem.
Thanks for your patience.
Mail Server Antivirus Engine Update
August 10, 2010 By
Earlier this evening some of the core components in the antivirus engine were updated. We don’t expect any issues from this upgrade, but will be monitoring the server more closely over the next few days.
Please report any issues that might be related.
Managed WordPress upgraded to 3.0.1
July 31, 2010 By
For users on our Managed WordPress platform, the upgrade to WordPress 3.0.1 is being installed over the next few hours.
There were also a few minor plug-in updates but nothing of note.
This upgrade requires a small database update, so the first time you login after the upgrade you’ll be prompted to complete the upgrade. Click the Upgrade WordPress Database button and you’ll be logged in and back to normal.
Mail server performance – Slight improvements
July 31, 2010 By
Shortly before this post I was able to complete some database optimizations on the mail server that will hopefully improve performance.
I also found and was able to successfully recover from a minor NTFS corruption. There was no data lost or damaged as a result of this issue, but it’s likely that this corruption had a negative impact on performance over the last couple weeks.
We continue to monitor performance of the mail server and anticipate a few minor issues over the next few days while we continue to tweak some database performance options to find the optimum configuration.
SMTP server offline for 5-10 minutes
July 30, 2010 By
Due to emergency maintenance, the SMTP Server will be offline for the next 5-10 minutes.
Mail server performance – Still slow
July 24, 2010 By
Unfortunately the changes made last night weren’t sufficient and we are still seeing slow performance for receiving mail, in some cases individual transactions taking 20-30 seconds to complete.
Note that this only happens occasionally, and that when the problem occurs, mail is still flowing normally it just takes longer for your mail client to receive the final “message received” signal.
The root cause of the issue is still under investigation.
Mail server performace
July 23, 2010 By
I’ve recently made a few changes to the mail server that should hopefully improve performance, especially with regards to performance sending mail.
Any and all feedback would be appreciated, if you have any comments please open a ticket.
2010-07-24 Brief network outage
July 20, 2010 By
One of our providers has notified us that there may be brief network outages due to router maintenance on 2010-07-24 between 01:00am and 03:00am PDT.
The outage is expected to last less than 2 minutes while traffic switches over to a backup router.