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The mail server is currently off-line. We have contacted someone at the datacenter to investigate and will provide additional information as it becomes available.
UPDATE: The problem is now resolved. No mail was lost during the process and services should be restored at this time.
We’ve had a number of reports about certificate errors on the mail server and have determined the problem is due to a misconfiguration on your mail client.
If you’re seeing issues, please open a support ticket and let us know what mail client you are using and we will work with you to resolve the problem.
Managed WordPress users will notice their installation being upgraded to WordPress 3.1 today. This upgrade brings a number of minor changes including a new WordPress “admin bar” that will appear on your site when you’re logged in. Note that users will not see this admin bar, only administrators see the admin bar.
When you sign in to the administrative interface you will be prompted to upgrade your database, this happens automatically once you click the button and you’ll then be able to access the admin screens.
Also note that after the upgrade you’ll need to login again, if you were logged in before the upgrade you’ll be automatically logged out and prompted for your username and password to proceed.
We do not expect users to run into any problems as this upgrade has been thoroughly tested. Please contact us if you have any difficulties.
Please be advised that on January 18th, 2011 at 01:00-04:00 PST, we will be conducting network upgrades and maintenance which will impact our web server.
This maintenance will last approximately 5 hours, during which 4 brief periods of latency and packet loss will occur, as well as up to 5 minutes of network downtime as the switches involved are transitioned to the alternate distribution routers.
We’re currently having a problem with delivering mail to the push.boxcar.io domain. This domain is used for push mail notifications for iPhone users, so as a result iPhone users may not receive timely notifications of new mail at this time.
Mail delivery to this domain is currently suspended since while their servers are refusing mail to avoid confusing errant bounces being generated.
Note that this has been an ongoing issue over the last few weeks and the problem may occur when not specifically mentioned here. Also note that the problem isn’t on our side, so unfortunately we don’t have any further information or an estimated time to resolution at this time.
The billing and client management system is offline for the next couple of days for an upgrade.
In the mean time, email support@hireahit.com for assistance, password changes and service requests can be performed manually if necessary.
Delivery problems to push.boxcar.io have been resolved and push notices to iOS devices should now be delivered in a timely fashion once again.
We’re currently having a problem with delivering mail to the push.boxcar.io domain. This domain is used for push mail notifications for iPhone users, so as a result iPhone users may not receive timely notifications of new mail at this time.
We are monitoring and if the problem doesn’t resolve itself shortly we’ll take steps to contact push.boxcar.io’s administrators to find a resolution to the problem.
Thanks for your patience.
Earlier this evening some of the core components in the antivirus engine were updated. We don’t expect any issues from this upgrade, but will be monitoring the server more closely over the next few days.
Please report any issues that might be related.
For users on our Managed WordPress platform, the upgrade to WordPress 3.0.1 is being installed over the next few hours.
There were also a few minor plug-in updates but nothing of note.
This upgrade requires a small database update, so the first time you login after the upgrade you’ll be prompted to complete the upgrade. Click the Upgrade WordPress Database button and you’ll be logged in and back to normal.
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